Privacy Policy

Last updated: 18 November 2025

Company: Tamil Curry Group

This Privacy Policy explains how Tamil Curry Group (“we”, “our”, “us”) collects, uses, stores, and protects your personal information when you visit our website, place an order, or interact with our services. We are committed to protecting your privacy and handling your data responsibly.

HI THERE

Welcome to our Privacy Policy! These boxes aren’t legally binding, you can use them as an aid for understanding the legal language.

Personal identification information

We may collect personal identification information from users in a variety of ways, including but not limited to:

  • When you place an order

  • When you subscribe to our newsletter

  • When you fill out a form

  • When you join our WhatsApp list

  • When you interact with our social channels

  • When you contact customer support

Personal information may include your:

  • Name

  • Email address

  • Phone number

  • Billing and delivery address

  • Payment details (processed securely via third-party providers; we do NOT store card details)

We only collect personal information if you voluntarily provide it. You may always refuse to supply personal information, but doing so may prevent you from accessing certain services.

BASICALLY...

“Personal Information” is information someone can use to identify you.

Non-personal identification information

We may collect non-personal information about users whenever they interact with our website. This may include:

  • Browser type

  • IP address

  • Device information

  • Pages visited

  • Time spent on site

  • Referring website

This information is used to improve user experience and website performance.

Web browser cookies

Our website may use “cookies” to enhance user experience. Your browser places cookies on your device for:

  • Analytics

  • Remembering preferences

  • Improving site performance

  • Personalising offers

You may choose to set your browser to refuse cookies, but some features of the site may not function properly.

How we use collected information

Tamil Curry Group may collect and use your information for the following purposes:

  • To process orders
    Ensuring successful payment, delivery, and customer communication.

  • To improve customer service
    Your information helps us respond efficiently to support queries.

  • To personalise user experience
    We may use information to understand how users engage with our site.

  • To improve our website
    Feedback helps us enhance our products and services.

  • To send updates & marketing communications
    Only with your consent. You may unsubscribe at any time.

  • To operate our WhatsApp delivery-update list
    Only if you opt in voluntarily.

How we protect your information

We use appropriate data collection, storage, and security measures to protect your personal information, including:

  • Encrypted payment processing

  • Secured servers

  • Restricted data access

  • Regular system monitoring

Your data is never sold or shared beyond what is necessary to process orders or operate our services.

Sharing your personal information

We do NOT sell, trade, or rent your personal information.

We may share limited information with trusted third parties who assist us in operating our website, delivering orders, or processing payments, such as:

  • Payment processors

  • Delivery partners

  • Email service providers

  • WhatsApp (if you join voluntarily)

These partners are required to keep your information secure.

Third party websites

Users may find links to third-party websites on our site. These websites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review their policies before interacting with them.

Changes to this privacy policy

Tamil Curry Group may update this Privacy Policy at any time. When we do, we will revise the date at the top of this page. We encourage users to check this page regularly to stay informed about how we protect your information.

Your continued use of our website and services constitutes acceptance of any changes.

Your acceptance of these terms

By using this website, placing an order, or submitting information, you acknowledge your acceptance of this Privacy Policy. If you do not agree with any part of it, please discontinue using our website.

GDPR Compliance Notice

Tamil Curry Group is committed to complying fully with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all relevant UK data laws.

Your Rights Under GDPR

You have the right to:

  • Access your personal data

  • Correct inaccurate or incomplete data

  • Request deletion ("right to be forgotten")

  • Restrict processing of your data

  • Object to marketing communications

  • Data portability, where applicable

  • Withdraw consent at any time

To exercise any of your rights, contact us via WhatsApp or email listed on the site.

Legal Basis for Processing Personal Data

We process your data based on:

  • Contractual necessity – processing required to deliver your order

  • Consent – email/WhatsApp marketing, when opted-in

  • Legitimate interests – site security, analytics, fraud prevention

  • Legal obligations – food-safety regulations, accounting, compliance

We do not use automated decision-making that significantly affects your rights.

Data Retention

  • Order-related data is retained for up to 6 years (financial compliance).

  • Marketing consents are stored until you unsubscribe.

  • WhatsApp opt-ins can be withdrawn at any time.

International Data Transfers

Some third-party tools (e.g., email providers, analytics) may store data outside the UK.
All partners comply with applicable safeguards, including:

  • Adequacy decisions

  • Standard Contractual Clauses (SCCs)

  • UK Addendum to SCCs

We only work with providers offering strong data protection.

Accessibility Statement

Tamil Curry Group is committed to making our website and online ordering process accessible to all users, including individuals with disabilities.

We Aim To:

  • Provide clear, simple language

  • Use high-contrast text

  • Ensure keyboard-only navigation

  • Enable screen-reader compatibility

  • Provide alt text for key visual elements

  • Use accessible form labels

  • Avoid flashing or harmful animations

If You Need Assistance

If you require help with:

  • Placing an order

  • Accessing delivery information

  • Reading text or instructions

  • Understanding allergen details

  • Alternative formats (audio, large text)

You can contact us via:

WhatsApp Support: (add number here)
Email: (add email here)

We will respond promptly and make reasonable accommodations wherever possible.

Continuous Improvement

We review our accessibility features regularly and welcome feedback to help us serve you better.

UK Food Safety & Allergy Disclaimer

Tamil Curry Group follows UK food hygiene standards as required by:

  • The Food Safety Act 1990

  • UK Food Hygiene Regulations

  • Local authority food business registration

  • Allergen labelling regulations (Food Information Regulations 2014 & Natasha’s Law)

Important Allergy & Safety Notice

Although we take extreme care in preparation:

⚠️ Our dishes are prepared in environments that handle all 14 major allergens, including:

  • Cereals containing gluten

  • Eggs

  • Milk

  • Fish

  • Crustaceans

  • Molluscs

  • Peanuts

  • Nuts

  • Soybeans

  • Sesame

  • Celery

  • Mustard

  • Sulphites

  • Lupin

Therefore, we cannot guarantee the absence of cross-contamination.

If you have a severe allergy, please contact us before ordering.

Storage & Reheating Safety

For your safety:

  • Keep chilled items refrigerated below 5°C

  • Consume within recommended timeframes

  • Follow reheating instructions exactly

  • Do not reheat multiple times

  • Ensure food reaches 75°C when reheated

We are not responsible for safety issues arising from improper storage or reheating after delivery.

Batch Variations

Our products are handcrafted in small batches, so:

  • Colour, spice level, shape, or texture may vary

  • Banana leaf and packaging may vary depending on supply

  • Natural ingredients may have seasonal variation

This does not affect food quality.

Limitation of Liability

By purchasing from us, you agree that Tamil Curry Group is not liable for:

  • Improper storage or reheating

  • Allergic reactions if allergens were not disclosed

  • Incorrect delivery address provided

  • Issues arising from customer delay in receiving order

  • Consumption past recommended time/temperature

We always ensure best safety practices when preparing and dispatching food.

DEFINITIONS

“Personal Information” is information someone can use to identify you.